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Judy Webster's genealogy tips & indexes for local, interstate & overseas folk in Queensland's historical records
© Copyright, Judy Webster

Why I use & recommend FindMyPast

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How to send requests and payment

  • NOTE!  Emails to Hotmail, MSN and Yahoo addresses often fail to arrive, so avoid contacting me from there. The most reliable and secure free email is Gmail. If you email me at [Image of email address] (shown as an image) and don't receive acknowledgement within 7 days, check your spam/junk/trash email folder, or try my alternative address, [Image of second email address].

  • If no special request form is provided, list your requirements in an email or letter (see below).

  • Do not send email attachments, scans or images unless I ask for them (otherwise you may be billed for 'international roaming' data download costs).

  • Some copies are best sent as digital images on a CD. If your computer doesn't have a CD-ROM drive, or if you don't have a printer, ask me about other options such as Dropbox.

  • If you need results by a certain date, check with me before you send payment. I live out in the country and only go to record offices in Brisbane once or twice per month.

  • Registered mail is an optional extra. There is no compensation if unregistered mail goes astray. If you pay extra to have documents sent by registered mail ($5 within Australia or $25 to other countries), please mention that.

  • You are welcome to check my credentials before sending payment. My refund policy is explained below.

AUSTRALIAN DOLLARS: (choose one of these options)

  • Bank deposit / electronic funds transfer:
    1. Put your name in the transaction description when you deposit to my account (see image below).
      (For security, the details are shown as an image) [image of details]
    2. Then email your request (be specific), postal address and deposit details (date, amount & transaction number) to this address (shown as an image) Image of email address.

  • Post your request with a cheque or money order to Judy Webster, PO Box 5043, Algester QLD 4115, Australia.

  • Credit cards / PayPal: I do not see your card number. At www.paypal.com send money to this address (shown as an image): Image of email address; then email me at that address with your request (be specific) and your postal address.

POUNDS STERLING: (choose one of these options)

  • Credit cards / PayPal: Even if your account is in sterling currency, PayPal makes it easy to send payment in Australian dollars. At www.paypal.com send money to this address (shown as an image): Image of email address; then email me at that address with your request (be specific) and your postal address.

  • Post a pounds sterling cheque (but add an extra five pounds to cover bank fees for foreign currency) and your request to Judy Webster, PO Box 5043, Algester QLD 4115, Australia.

OTHER CURRENCIES:

  • Credit cards / PayPal: Even if your account is in another currency, PayPal makes it easy to send payment in Australian dollars. At www.paypal.com send money to this address (shown as an image): Image of email address; then email me at that address with your request (be specific) and your postal address.
  • If you cannot use PayPal, buy an Australian currency cheque from a bank, Thomas Cook etc and post it with your request to Judy Webster, PO Box 5043, Algester QLD 4115, Australia.

Refund Policy:

  1. For documents that you've already seen, it is your responsibility to tell me the full source reference including the record office's location number for each document. If you don't, work may be duplicated and your money may be wasted.

  2. If your deposit exceeds the cost of the work, the surplus is refundable. If you cancel a request, I will deduct any costs already incurred (expenses, PayPal fees, handling time etc) and refund the balance of your deposit. I send refunds by PayPal or bank deposit. If you ask for a money order instead, its cost ($10 including postage) will be deducted from your deposit.

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Updated 9 Oct 2017

© Copyright Judy Webster.   My 'Privacy policy' and 'Disclaimer'.

Creative Commons License This site is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Australia License. I hold copyright in the contents of the site, which may be used for personal research only. If you reproduce any content in any way, you must acknowledge that it belongs to me. If you wish to use any part of this site for professional or commercial purposes, you must contact me in advance to obtain my permission.