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Judy Webster's Genealogy Tips and Indexes for local, interstate & overseas folk with historical records in Queensland and other Australian States. © Copyright, Judy Webster.    Search this site Why I use and recommend Findmypast

How to send requests and payment

• WARNINGS due to increasing problems with email:
  
  
  1. Every few days, check your Spam/Junk/Trash folders, and 'Promotions' and other tabs.
     
     
  2. My emails may fail to reach Hotmail, Yahoo, Outlook, Live or MSN addresses, so (if possible) give me a second email address with a different provider (eg, Bigpond or Gmail). If you don't, you risk being billed for the time it takes me to send my email again.
     
     
  3. If you contact me from a Gmail address, read 'How to stop emails from going to Spam'.
     
     
  4. Do NOT send documents, images or email attachments. If you do so when I'm travelling, I will bill you for my data download costs.
     
     
  5. My email address is subject to change, and this page always has a current address.
  
  
• HOW I REPLY: When you email me at (shown as an image; note the 2), you'll receive an immediate automated acknowledgement (because I only work part-time), and then, usually within 7 days, a personal response. It is your responsibility to regularly check spam etc as explained above.
  
  
• I send copies as digital images, either by email or via Dropbox. For the latter, I email you a download link and instructions. One month later the link expires and files are deleted, unless you've previously requested extra time. If you need digital images posted on a USB thumb drive, extra fees apply (see Delivery Options).
  
  
• If you need results by a certain date, check with me before you send payment, because I only work part-time.
  
  
• Please read this before using my services (opens in a new window).
  
  
• I require payment in advance unless otherwise agreed. Please read my refund policy below. You are welcome to check my credentials before sending payment.

AUSTRALIAN DOLLARS: (choose one of these options)

• Bank deposit / electronic funds transfer (my preferred method):
  1. Put your name in the transaction description when you deposit to my account (see image below).
     (For security, the details are shown as an image)
  2. Then email your request (be specific), postcode (if I know where you live, I can sometimes offer extra advice), your alternative email address, and deposit details (date/amount), to this address (shown as an image; note the 2) .
  
  
• Credit card: I can only accept credit card payments that are made via PayPal (see below).
  
  
• PayPal: Send money from a credit card, debit card or bank account (I do not see your account/card number, but PayPal charges me a fee to receive money). At www.paypal.com send money to this address (shown as an image; note the 2): ; then email me at that address with your request (be specific), postcode (if I know where you live, I can sometimes offer extra advice), and your alternative email address.
  
  
• Australian currency cash or money order: Post your request and payment to Judy Webster, PO Box 5043, Algester QLD 4115, Australia. (Australia Post's domestic letter with tracking service may provide compensation if mail is lost in transit.)

If you are OVERSEAS (NOT in Australia):

• Credit card: I can only accept credit card payments that are made via PayPal (see below).
  
  
• PayPal: Even if your credit card, debit card or bank account is in another currency, PayPal makes it easy to send payment in Australian dollars. At www.paypal.com send money to this address (shown as an image; note the 2): ; then email me at that address with your request (be specific), postcode, and your alternative email address.

Refund Policy:

1. For documents that you've already seen, it is your responsibility to tell me the full source reference including the name of the record office and the record office's ID number / location number for each document. If you don't, work may be duplicated and your money may be wasted. Do NOT send document copies unless I ask for them.
   
   
2. If your deposit exceeds the cost of the work, the surplus is refundable. If a request is cancelled, I will deduct any costs already incurred (expenses, handling time etc) and refund the balance of your deposit. I send refunds by bank deposit or PayPal. If you ask for a money order instead, its cost (about $10 including postage) will also be deducted from your deposit.

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